Responsible gambling

Responsible Gaming at Grosvenor Casinos

At Grosvenor Casino Bristol, we are committed to providing a safe and enjoyable gaming experience for all our customers. We understand that gambling should be done responsibly and within one's means.

If you think you may have a problem with your gaming habits, please do not hesitate to seek help from us or other organizations that provide support and guidance on responsible gaming.

Self-Exclusion

We take the issue of problem gaming seriously and offer a self-exclusion facility for customers who feel they need to restrict their access to our premises or online services. This allows you to block yourself from accessing your account, and we will also cancel any direct debit agreements you have with us. To apply for self-exclusion, please contact our customer service team.

Reality Checks

We are committed to promoting responsible gaming practices among our customers. As part of this commitment, we provide reality checks that can help you keep track of how much time you're spending playing games and the money you're wagering. You can set up these reminders in your account settings at any time.

Deposit Limits

To help manage your expenses and prevent over-spending, we offer deposit limits that allow you to control the amount you deposit into your account. You can adjust or cancel this limit at any time through our online system.

Time-Outs

If you feel that you need a break from gaming or are experiencing problems with your habits, please contact us to discuss implementing a time-out on your account. We will temporarily restrict access to your account for the duration agreed upon by both parties.

GamCare and Support Organizations

For those who struggle with problem gambling issues, we recommend seeking support from reputable organizations such as GamCare or the National Gambling Helpline. These services offer confidential advice, counseling, and guidance on managing gaming habits responsibly.

Our Commitment to Responsible Gaming

At Grosvenor Casino Bristol, we take our responsibility seriously. We will continue to work with regulatory bodies and support organizations to ensure that all aspects of our operations are conducted in a fair, transparent, and responsible manner.